AI Agent Development

Goal-oriented AI agents equipped with tool calling, structured memory, guardrails, and safe escalation paths for customer operations and support.

Core Deliverables

• Function & Tool-Calling Architecture: Enable agents to query authorized APIs, inspect calendar slots, check stock, or create tickets through typed tool definitions.
• Strict Guardrails & Policy Bounds: Prevent off-topic drift, enforce tone policies, and block unauthorized instructions or prompt injection.
• Seamless Human Handoff: Automatically pass full conversation context, extracted intent, and draft suggestions to live staff when escalation is triggered.
• Multi-Channel Deployment: Run the same core agent logic consistently across web chat widgets, WhatsApp Business API, and internal dashboards.